Shipping policy

Shipping Policy

This Shipping Policy governs the shipment of products offered on the website wyaxr9-ev.myshopify.com, operated by Lunara, with registered address at Cuenca y Cárdenas, Guano, Chimborazo, Ecuador, 060501, and contact details pablo_emprende@outlook.com and 0968140335. By placing an order through our store, you agree to the terms detailed below.

Order Processing

Orders are processed within 12 business days after payment confirmation.

Orders placed on weekends or holidays will be processed starting on the next business day.

In the event of stock shortages or issues during preparation, the customer will be notified at the email address provided.

Shipping Methods, Zones, and Delivery Times

We ship to the United States.

Available shipping methods:

Standard Shipping: 12 business days.

The delivery times indicated are estimates and may vary due to external causes, such as logistics operations, customs, weather conditions, or other circumstances beyond Lunara’s control.

Shipping Costs

Shipping costs are displayed and calculated at checkout before completing the purchase, according to destination, weight/volume, and selected shipping method.

Free shipping is available for all orders placed within the United States.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to monitor the shipment.

If you do not receive the email after the maximum processing time has passed, please contact pablo_emprende@outlook.com.

Deliveries and Addresses

It is the customer’s responsibility to provide a complete and correct shipping address.

If the order is returned due to an incorrect/incomplete address or inability to deliver, reshipment will be subject to the payment of new shipping costs.

Once the order is in transit, it is not possible to modify the shipping address.

International Shipping and Customs

We do not offer international shipping. Therefore, customs duties, taxes, or import fees related to international shipments do not apply.

Delayed, Lost, or Shipping-Issue Packages

If you notice an unusual delay or the tracking information does not update within a reasonable period of time, please contact us with your order number so we can request a review of the issue.

In the event of an issue related to product damage, you must send your order number and photographs of the damaged product by email.

In the event of a loss confirmed by the logistics provider, we will manage the issue with the carrier and inform you of the next steps.

Receipt and Inspection

We recommend inspecting the outside of the package at the time of delivery.

If you notice visible damage to the packaging or signs of tampering, make a note of it on the carrier’s delivery document and document the issue with photographs of the package and shipping label.

For the management of damaged or defective items after delivery, please refer to our Returns and Refund Policy available at https://wyaxr9-ev.myshopify.com/policies/refund-policy.

Cancellation Before Shipping

Order cancellations before shipment are not accepted.

If the order has already been handed over to the carrier, you must wait until it is delivered and follow the procedure indicated in the Returns and Refund Policy: https://wyaxr9-ev.myshopify.com/policies/refund-policy.

Changes to This Policy

Lunara may modify this Shipping Policy at any time. Updates will take effect upon publication on wyaxr9-ev.myshopify.com.

Contact

For any questions related to shipping, please contact us at: pablo_emprende@outlook.com | 0968140335.

Effective Date: 06/07/2026